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We stand behind what we sell. Certain items are not eligible for store credit or exchange under any circumstances such items include but are not limited to: GPS equipment, including accessories and services, privacy protection products, Watec and Toshiba cameras and accessories including other third party accessories used with Toshiba cameras, lock picking tools, books, videos, all services, special order items, custom made items, built to order products, software, subscription based items, single user wear items such as earphones, and clearance items. All merchandise accepted for return must be in its intact original packaging and include ALL accessories, accompanied by an original sales receipt, in good condition, and must be received by us within 7 business days upon issuance of an RMA.